grandget Store Return & Refund Policy

Return Window

At grandget Store, we want you to feel confident in every purchase. You may return eligible items within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Non-returnable items:

• Final sale items (clearly identified as final sale at checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gifts, and physical gift cards
• Items damaged as a result of customer misuse, improper storage, or failure to follow the product's handling instructions
• Items submitted after the 30-day return window without prior written authorization from grandget Store support

How to Initiate a Return

1. Send an email to our support team at service@grandget.shop including your full order number, the specific item(s) you would like to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will review your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping package. Please do not write on or alter the original product packaging itself.
4. Send the package to the return address listed in your RMA confirmation email using a shipping method that provides tracking.

Packages sent without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. grandget Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once grandget Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photo evidence was provided upfront, refunds are issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines. Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). All refunds are issued directly by grandget Store to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

If your order arrives damaged, contains the wrong items, or does not match its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers are responsible for standard return shipping costs unless the item is defective, was damaged in transit, or the issue stems from an error by grandget Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by a grandget Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.